Refund policy

I do my very best to be as accurate and honest with my descriptions as possible. Please study my photos and videos (where applicable), as these provide part of my description. Images, as in all jewellery adverts everywhere, are zoomed in so you can see the detail, so please see the measurements given. My items DO NOT come with certificates of authenticity and I do not know any information about gemstone colour treatments/enhancements, carat weightings. etc, unless it specifically says so in the individual listing.

If you do somehow receive an item that is not as described or is damaged/not working and the fault has not been previously disclosed in the description, then I will provide a full refund, including return postage, upon return of the item, within 30 days of purchase. If the description discloses that an item has previously been repaired or a ring has evidence of resizing, I will not provide any refunds for issues arising due to this, i.e. a ring splitting at the resizing joint, etc. PLEASE NOTE that any gemstone jewellery runs the risk of losing a stone whether it’s a new or preloved piece. I WILL NOT be held responsible for this if it happens. If I see any obvious faults with claws/settings I will say in the description, as I always aim to do but I can’t be held responsible for stones being lost after purchase.

If you change your mind after purchasing an item or the item does not fit or for any other reason, I will accept returns within 14 days of you receiving the item but YOU - THE BUYER  will pay the return postage. The item must be returned in original boxes and in the condition you received it, you must not have worn it, plus you must use an appropriate postal service. The majority do not insure fine jewellery and the item will not be refunded until it is received safely by myself. Royal Mail Special Delivery does insure fine jewellery. I strongly advise you to check the size of items first and check your finger size before making any orders, thus reducing the chance of needing to create a return.

If you need any help or advice before making a purchase, please email me at Jennie@jktreasures.co.uk.