Refund policy
Delivery
I'm afraid I only ship within the United Kingdom sorry. Items are generally dispatched within 1-2 days after receipt of payment and are shipped via Royal Mail using a tracked service relevant to the value and material of the item. Depending on the nature and value of your purchase, you may be required to sign for your parcel. You will be provided with a link to track your item online. If for some reason, postage of your item is delayed, you will be informed of this as soon as possible. It is your responsibility to arrange for someone to be present to receive an item if it needs signing for or to arrange a redelivery date with, or collection from, Royal Mail if a delivery is missed.
Shipping fees include handling and packing fees as well as postage costs. I am happy to combine postage wherever possible, so please discuss this with me prior to paying for your items.
Most items are posted in padded envelopes but may sometimes be sent in boxes.
Returns
I do my very best to be as accurate and honest with my descriptions as possible. Please study my photos and videos (where applicable), as these provide part of my description. If any issue is visible in the photos/video, then it is considered as having been disclosed and returns relating to this will be at your cost and within 14 days. Images, as in all jewellery adverts everywhere, are zoomed in so you can see the detail, so please see the measurements given. My items DO NOT come with guarantees, warranties or certificates of authenticity and I do not know any information about gemstone colour treatments/enhancements, carat weightings. etc, unless it specifically says so in the individual listing. When a listing states that the jewellery comes in a black leatherette box, these boxes are new. However, as the majority of my jewellery is preloved, most of it comes in their original boxes and therefore the boxes may show wear. This is particularly the case for my Clogau items. Unless I specifically say they are new Clogau boxes, then you should expect some wear.
If you do somehow receive an item that is not as described or is damaged/not working and the fault has not been previously disclosed in either the description, photos or video, then I will provide a full refund, including return postage, upon return of the item, within 30 days of purchase. If the description discloses that an item has previously been repaired or a ring has evidence of resizing, I will not provide any refunds for issues arising due to this, i.e. a ring splitting at the resizing joint, etc. PLEASE NOTE that any gemstone jewellery runs the risk of losing a stone whether it’s a new or preloved piece. I am not the manufacturer and WILL NOT be held responsible for this if it happens. If I see any obvious faults with claws/settings I will say in the description, as I always aim to do but I can’t be held responsible for stones being lost after purchase. The majority of my items are preloved, often vintage and are therefore likely to show some signs of age and wear and on occasion, may benefit from a clean. Damage that occurs to an item after it has been received will not be refunded. Any damage noted upon delivered needs to be reported to me by email within 3 days of receiving the item, you then have the 30 days from receipt to send it back for a full refund.
If you change your mind after purchasing an item or the item does not fit or for any other reason, I will accept returns within 14 days of you receiving the item but I WILL NOT refund your initial postage (as I would have had to spend this posting you the item) and YOU - THE BUYER will pay the return postage. The item must be returned in original boxes and in the condition you received it, you must not have worn it, plus you must use an appropriate postal service. The majority do not insure fine jewellery and the item will not be refunded until it is received safely by myself. Royal Mail Special Delivery DOES insure fine jewellery. Using the tracked services is NOT good enough for fine jewellery, as if it goes missing or gets damaged in the post, Royal Mail will not pay out ANY compensation and you will NOT get refunded. I strongly advise you to check the size of items first and check your finger size before making any orders, thus reducing the chance of needing to return an item. If you have any questions or need any extra information to prevent you from making a mistake, please email me at jennie@jktreasures.co.uk.